FAQs

GENERAL

Where are you based?

Gadigal Land (Sydney, Australia).

How are your "fine art" prints made and what kind of paper do you use?

All fine art prints are made using archival quality inks on either Hahnemühle Photo Rag or Canson Infinity Rag Photographique. This acid-free 100% cotton paper produces vibrant prints with stunning pictorial depth, and is superior in strength and durability. They are both specially designed to resist deterioration, and will last a long time with proper care, meeting Galleries and Museums longevity requirements. 

When will my order ship?

Please allow 3-5 days for production time. You will receive an email when your order has shipped, including a tracking number if one is available.

How are orders packed?

Depending on the size, orders will be sent inside a rigid envelope, tube mailer or padded mailer with a thick piece of board to protect it from moisture and creasing during the shipping process.

SHIPPING

2023 HOLIDAY SHIPPING - Some orders may take longer to arrive than usual. Please keep a lookout in your inbox to see if any delays are notified.

Domestic orders:

After preorders close, please allow 2-3 business days for deliveries within Sydney Metro areas to arrive from shipped date, and up to 6 days for country and interstate orders.

International orders:

Please allow 10-25 business days for orders to arrive from shipped date. Please be aware that dela additional Covid-19 restrictions may still apply depending on your country. Click here for updates on International delivery delays.